Frequently Asked Questions

What payment methods do you accept?

We’re happy to accept most major credit cards. If you’re unsure, just get in touch and we’ll be happy to check for you.

Are my payment details secure?

All of the payments we receive are processed through a leading security system, meaning your details will be absolutely safe. What’s more, we promise not to share any of your details with any third parties.

How do I cancel an order?

Once your order is sent out for delivery, it’s not possible to make a cancellation. We try to be as fast and efficient as possible, and as a result, it might not be easy to cancel your order once you’ve clicked that button. However, if you have a concern, just get in touch and we’ll see what we can do.

Approximately how long does the shipping take?

Between 2 – 7 business days. If you live in Sydney, we may be able to expedite delivery for you.

What should I do if I'm not home at the delivery time?

On your shopping cart page, you can leave us a note with instructions for delivery – for example ‘please leave on the doorstep, behind the recycling bin’, or whatever works for you.

Is the shipping expensive?

We offer a flat fee for all deliveries, which we try to keep as low as possible for our citizens.

Can my wines be delivered more speedily?

If you live in Sydney close to our operations centre, send us an email if you need speedy delivery, and we’ll try to get our minions to hurry things up for you.

Do I need to be at home to accept the delivery?

If you’ve requested faster delivery, then somebody will need to be at home to sign off. However, if you’re not going to be home for a normal delivery, please leave instructions on your shopping cart page letting us know where we can stash your box.

Can my wine box be shipped to my workplace?

No problem at all – your office mates will be delighted, we’re sure! Just make sure an adult is present to collect it.

I’m going travelling for a month - can I pause my box delivery?

Absolutely – we wouldn’t want that wine to be sitting on your doorstep not being enjoyed! Just log into your account page and follow the instructions therein.

What to Expect
How have the wines been selected?

We look out for the best wines, made from a wide range of grape varietals – wines which consistently offer the highest quality for the price range we offer. These are all wines that we love, which we know you’ll love too… so rest assured, you’re going to be getting the good stuff in each and every box!

What if I'm not satisfied with the wine you send me?

Here at Wine Box Republic, we want our citizens to be 100% satisfied with every bottle we send them. If you receive a wine that’s flawed in any way, or which has problems with the bottle (or which you really didn’t like drinking), let us know via email, and we’ll supply you with credit for a replacement bottle of your choice.

Are there age restrictions?

We might be revolutionaries, but we’re not irresponsible ones. You know the age restriction for drinking in Australia is 18 just as well as we do.

Please feel free to contact us
if you have any question:

Or fill out the Form here.

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